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There is no denying the fact that AliExpress is the ideal answer for dropshipping enterprises, with over 60 million regular AliExpress buyers. It has a large selection of things to sell and offers extremely low prices on those products. This can assist dropshipping entrepreneurs by providing them with an extensive catalog of products that they can sell at a profit.
Almost all of your AliExpress operating dropshipping components wonderfully until there is an issue. There will come a time when you will experience difficulties with your ordering procedure.
We’re talking about AliExpress, which has the ability to freeze your account or cancel your orders for a variety of reasons. This typically occurs when a retailer notices a big number of customers checking out and purchasing your products and becomes suspicious.
If AliExpress keeps canceling your orders and demanding that you verify your identity, you may easily resolve the situation via the AliExpress Appeal process.
Now, let’s take a look at how the AliExpress appeal process works and how you can go through the process smoothly to ensure smooth orders.
Why does a frozen account happen?
Your AliExpress account has been frozen, and all of your orders have been canceled. What caused it in the first place?
You must realize that thanks to the borderless nature of the Internet, criminals no longer need to visit your property to break in and steal. They can break into your bank account and grab all of your funds without leaving a trace.
Even if they are tracked down, the money will certainly not be recovered because they may have already transferred it to offshore accounts.
If your AliExpress business is thriving, you will see a big number of people checking out your products and making purchases.
However, there are circumstances in which larger volumes may be suspect, and if the systems at AliExpress identify any suspicious activity, the accounts are frozen.
All of your transactions are canceled to prevent you from being stolen digitally. This precaution is taken to prevent any malicious party from acquiring your data, and so on.
Then, it comes the time you have to know about AliExpress appeal to solve that problem.
Now, let’s go over the process of the AliExpress appeal.
How Does AliExpress Appeal Process Work?
When AliExpress closes your orders or freezes your account, it is evident that they are doing so with good intentions.
Every time you encounter it, it indicates that you have received an excessive number of orders from your consumers, causing AliExpress to become suspicious. So, isn’t that a sign of success?
However, time is money. You must get your company back on track as quickly as possible.
First and foremost, you must complete the AliExpress Appeal Process. Some of the documents listed below should be kept on hand:
- A photograph of your credit card, with all numbers, save the last four digits obscured.
- A photo of your ID card, driver’s license, or passport that covers all sensitive information.
- A copy of a bank statement from the previous three months, with all sensitive information removed.
For verification purposes, you must provide all of these scanned papers to the AliExpress Appeal Process. Then, via Live Chat, inform AliExpress that you are a “dropshipping entrepreneur” or that your order is “urgent,” which will certainly speed up the procedure.
How to deal with customers when your AliExpress orders are closed?
As AliExpress closes your orders, you need to deal with your customers. It is preferable to send an email to every customer whose purchases will be delayed as soon as the problem is rectified.
Also, notifying them of the problem, which has been in the process with AliExpress appeal.
In order to apologize to your customers for the delay, you can provide a 10% refund to all of them. You can give them a one-of-a-kind promo code.
Don’t forget to maintain an empathic and remorseful tone in your email. To keep your service loyal, you might offer them a small sorry gift.
6 Tips to avoid getting your account/orders closed?
If your sales are exploding in a short time, you’re going to have to deal with AliExpress appeal.
Although returning your AliExpress account is not difficult, knowing how to minimize the percentage of your account getting banned in the first place would be beneficial.
But don’t worry, by following the below tips, you can reduce the likelihood of being flagged as suspicious by AliExpress:
|To prevent account or order closure, consider these 6 tips:
Let’s go into detail:
#Tip 1: Avoid using VPNs/Proxies
Drop shippers and users should avoid using virtual private networks (VPNs) or proxy servers to protect their privacy online. VPNs and Proxies, among other things, remove your original IP Address and conceal the user’s geographic location. This could raise an alarm to AliExpress that this account is suspicious.
#Tip 2: Use only one IP address
You log on to AliExpress from a computer with the IP address “188.8.131.52,” for example. AliExpress may suspend or cancel purchases in case you attempt to access your account from multiple devices with various IP addresses.
This is one of the reasons why AliExpress may suspend or reject orders. The solution is to use a single IP address at all times to avoid this problem in the first instance.
#Tip 3: Do not change account details too often
The simplest method to avoid having your account or purchase terminated is to avoid making frequent changes to your account information.
Users can make several changes to their account information, including everything from their name to their address and other facts.
To avoid fraud on AliExpress, this, however, can result in the account being frozen or orders being canceled.
#Tip 4: Keep track of any transactions that have been refused.
Payments can be processed through the use of credit cards by users. Although all of the payments can be processed, one of them may be rejected by the credit card company providing the card.
This could serve as a justification for orders to be canceled or accounts to be frozen. As a result, addressing issues with refused transactions and taking all necessary precautions to avoid them in the future is the most effective strategy to avoid such an issue in the first place.
The likelihood of this occurring is extremely high, but there is no need to be concerned because you can always file an appeal and get your account back.
#Tip 5: Keep someone on the job to complete the orders if you are absent
In case you are staying in one country but traveling to other countries on vacation, issues may emerge.
Your credit card is issued in the name of your home country. As a result, AliExpress will be accused of engaging in fraudulent activity by processing orders in one country and sending them to another one.
If you are planning a vacation, make sure you have someone who will stay at your place to manage orders while you are away.
#Tip 6: Avoid negative reviews
Some retailers have also reported that their orders have been banned when customers submit bad evaluations on their websites.
A problem may occur as a result of a complaint. If you have any open cases against any of your suppliers, your account may be blocked in some situations. As a result, take immediate action in this regard.
1. Why does my AliExpress order say closed?
An AliExpress order may say closed for various reasons, such as:
- The payment was not completed within the time limit set by the seller.
- The payment was rejected by the bank or the payment platform.
- The order was canceled by the buyer or the seller.
- The order was closed by AliExpress due to a dispute or a violation of the platform’s policies.
If your order says closed, you can check the reason and the status of your refund (if applicable) on your order details page. You can also contact the seller or the customer service for more information.
2. Does AliExpress accept Visa gift cards?
Yes, AliExpress accepts Visa gift cards as a payment method. However, there are some conditions and limitations that you need to be aware of, such as:
- You need to register your Visa gift card online and provide your name, address, and phone number before using it on AliExpress.
- You need to make sure that your Visa gift card has enough balance to cover the total amount of your order, including shipping and taxes. AliExpress does not support partial payments with multiple cards or methods.
- You need to use your Visa gift card within its expiration date and follow its terms and conditions.
- You may encounter some issues or delays when using your Visa gift card on AliExpress, such as payment verification, currency conversion, or transaction fees.
3. Does AliExpress steal card info?
No, AliExpress does not steal card info. AliExpress is a legitimate and secure online shopping platform that uses advanced encryption and security technologies to protect your personal and financial information.
When you pay with your card on AliExpress, your card information is processed by a third-party payment service provider that complies with international standards and regulations. AliExpress does not store or access your card information at any point.
We hope you have found this article to be informative. As you can see, there is no need to be worried if your AliExpress account is temporarily suspended.
Through the AliExpress Appeal process, you may quickly and easily fix the issue and get your dropshipping business back on the rails.