{% if customer.name != blank %} Hi {{ customer.name}}, {% else %} Hi there, {% endif %} We’re really sorry to see you go. Your experience with our loyalty app is incredibly important to us, and we’d love to understand how we could have done better for you. Could you take a moment to share your thoughts? Your feedback will guide us in improving our app for merchants like you.

1. Why did you uninstall OneLoyalty?

Too expensive

Difficult to use

Limited customization options

Doesn't integrate well with my store

No longer needed

2. How could have we done it better for you? (optional)

We truly value your input and appreciate the time you’ve spent with us. If you ever decide to <a href="https://apps.shopify.com/oneloyalty?utm_source=email&utm_medium=offboarding_survey" target="_blank" rel="noopener">give OneLoyalty another try</a>, we’d be delighted to welcome you back. Wishing you continued success in your business! Sincerely, From the OneLoyalty team