<p style="font-size: 16px; line-height: 19px; word-break: break-word;"><span style="font-size: 16px; color: #000000; line-height: 19px;">Hi {% if customer.name %}{{ customer.name | capitalize | split: " " | first }}{% else %}my friend{% endif %},</span></p> <p style="font-size: 16px; line-height: 19px; word-break: break-word;"><span style="font-size: 16px; color: #000000; line-height: 19px;">I’m Alex. It’s sad seeing you leave OneUpSell, though I deeply respect your decision.</span></p> <p style="font-size: 16px; line-height: 19px; word-break: break-word;"><span style="font-size: 16px; color: #000000; line-height: 19px;">But please let me know what caused you to drift away. Your opinions will significantly assist the product team in improving the app.</span></p> <p style="font-size: 16px; line-height: 19px; word-break: break-word;"><span style="font-size: 16px; color: #000000; line-height: 19px;">Please help me answer this survey before you go →</span></p>