The long-awaited introduction of video reviews to Ali Reviews, along with other improvements, has finally come. Furthermore, the merger of the Messent app into Ali Reviews has resulted in a more robust SMS review request system. Additionally, the Free plan’s limitations have been updated. Let’s take a closer look at these changes.
Ali Reviews, a leading product reviews app for Shopify merchants that enables them to collect and display customer reviews, has recently released the Video Reviews feature to improve the shopping experience for customers.
The video reviews feature allows customers to showcase their products in use, giving potential buyers a more realistic and accurate representation of the product. It can help other customers make informed decisions, feel more confident in their purchases and reduce shopping cart abandonment. Then your store’s sales will skyrocket.
Customers may submit video reviews effortlessly using Ali Reviews’ smart methods such as email/SMS review requests, social requests, QR codes, and commenting directly from the storefront.
Furthermore, Ali Reviews’ system supports a wide range of video formats, including MP4 and MOV, with a video size limit of 100MB, ensuring that all video size formats are accommodated without slowing down the site.
As a hint: you may encourage customer engagement by offering discounts to customers who submit video or photo reviews.
Check out the related article for more details on the video reviews feature.
This feature is available from the Premium plan.
SMS Review Request: Messent got Ali-fied!
We know that SMS request review is a much-loved feature of our app since it makes it more friendly, quicker, and faster to ask for and collect customer reviews. Hence, we’re thrilled to announce that, beginning February 27, 2023, the SMS review request feature from Messent will be integrated directly into the Ali Reviews app.
It means that you will now be able to perform top-ups for your wallets, set up campaigns (including SMS messages and scheduling), and send review requests to customers without ever leaving the Ali Reviews app. We believe this will be a game-changer for our users and are excited to see how it will improve your experience with Ali Reviews.
We also want to reassure Ali Reviews customers who have previously integrated with Messent that accounts and all of the data, including SMS review request messages, SMS review request settings, campaign progress, and account balance, will be automatically migrated to Ali Reviews.
Find out more about the SMS review requests improvements here.
Free plan limitations update
Also on February 27, 2023, there will be a change in the number of reviews allowed per product in our Free plan. The limit will be reduced from 10 to 5 reviews per product.
However, if you have installed the Free plan and are actively using it, the limit will remain at 10 reviews per product. The same applies if you have installed the Free plan and temporarily closed your store but plan to reopen it.
- The new limitation of 5 reviews per product will only take effect if you have previously uninstalled the free version and reinstalled it after February 27, 2023.
- The new cap of 5 reviews per product also applies if you’ve downgraded from a paid plan to a Free plan.
Our Free plan is created to help new businesses in becoming acquainted with our app during the earliest phases of building their online store. With 5 reviews, your customers will have more confidence while purchasing from your store, and you will benefit from a cleaner, more organized store design that is simple to manage.
When you’re ready for more space, our paid plans offer additional storage and features to help you showcase your reviews and receive valuable feedback from customers. We’re always here to support your growth and development, every step of the way.
At Ali Reviews, we’re always looking for ways to improve our platform and make it easier for our users to manage their online stores. We’ve improved our Google Shopping Feed feature with several key updates. Now, when you save changes to your feed file, it will be updated immediately, and you can also manually refresh it as needed. Plus, you can set a schedule for automatic updates with daily or weekly frequency options. We’ve also hidden the XML file link and download section for first-time users to avoid confusion and provide a better user experience.
Furthermore, we’ve enhanced our Import Reviews feature, enabling you to import reviews for multiple product reviews without having to wait for each one to be completed individually.
This feature applies to both AliExpress and Amazon reviews. And we’ve also added a process bar to the modal import for all 3 cases: importing from AliExpress using the extension or API and importing from Amazon using the API. Our goal is to streamline the process of importing and managing reviews so that you can focus on running a successful business.
Simply click the Back to product list button to continue importing reviews for other products.
It is now much easier to manage the imported reviews thanks to the addition of useful statuses like the number of new reviews imported and the time of importation.