{"id":7727,"date":"2022-06-16T07:44:18","date_gmt":"2022-06-16T11:44:18","guid":{"rendered":"https:\/\/onecommerce.io\/blog\/?p=7727"},"modified":"2023-04-14T06:30:31","modified_gmt":"2023-04-14T10:30:31","slug":"ebay-item-not-received","status":"publish","type":"post","link":"https:\/\/onecommerce.io\/blog\/2022\/06\/16\/ebay-item-not-received\/","title":{"rendered":"eBay Item Not Received &#8211; The Best Way to Resolve the Problem"},"content":{"rendered":"<p><em>Sometimes, <strong>eBay item not received,<\/strong> and you, even as an eBay seller or buyer, also want to resolve this problem as soon as possible. This article will guide you on how to do that in particular steps and is easy to follow.<\/em><\/p>\n<h2><b>How to do with eBay item not received as a buyer<\/b><\/h2>\n<h3><b>#1 Check the delivery information<\/b><\/h3>\n<p>If your eBay item not received, you should check the delivery details in your eBay account&#8217;s Purchase history area. There, you can see the address and estimated delivery date.<\/p>\n<p><b><i>What To Do if You provided the Wrong Address?<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you notice in the delivery details that you have provided an incorrect shipping address, you should:<\/span><\/p>\n<ul style=\"list-style-type: circle;\">\n<li><span style=\"font-weight: 400;\">Get in touch with the seller to check if they can:<\/span>\n<ul style=\"list-style-type: circle;\">\n<li><span style=\"font-weight: 400;\">Change the shipping address.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Cancel your order (you could repurchase the item with the correct address).<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-weight: 400;\">Collect your order at the provided incorrect address (if the seller has sent the package, you cannot alter the address).<\/span><\/li>\n<\/ul>\n<div id=\"attachment_7729\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-7729\" class=\"wp-image-7729 size-full\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/06\/2022-06-05_151316.jpg\" alt=\"You should check the delivery information for eBay item not received\" width=\"800\" height=\"465\" title=\"\"><p id=\"caption-attachment-7729\" class=\"wp-caption-text\">You should check the delivery information for eBay item not received<\/p><\/div>\n<h3><b>#2 What should I do if my eBay item not received?<\/b><\/h3>\n<p>While there is no need to be worried if your eBay item not received, you must act as soon as possible. What you should do is as follows:<\/p>\n<p><b>1. Search for the parcel: <\/b>If your package&#8217;s shipment status indicates that it has been delivered, double-check that it has not been left somewhere nearby. We suggest you do the following:<\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Check the area around your house because shippers may leave a package at your side or back door, garage, porch, or other location.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ask your neighbors since a driver could have given them your parcel in case you were not home.<\/span><\/li>\n<\/ul>\n<p><strong>2. Inform the seller:\u00a0<\/strong><span style=\"font-weight: 400;\">If the estimated delivery date has passed and you have not received your order, you should notify the online store owners. Here is how you can do that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sign in to your <\/span><b>eBay account<\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Visit the <\/span><b>Purchase history<\/b><span style=\"font-weight: 400;\"> page<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Choose <\/span><b>More actions<\/b><span style=\"font-weight: 400;\"> next to your item<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select <\/span><b>I didn&#8217;t receive it<\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Tick either the box next to <\/span><b>I want a refund<\/b><span style=\"font-weight: 400;\"> or the one besides <\/span><b>I want the item<\/b><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enter an optional message for the seller<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Click <\/span><b>Send<\/b><span style=\"font-weight: 400;\"> request<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ensure you meet the time frame requirements and notify the seller <\/span><b>up to 30 days <\/b><span style=\"font-weight: 400;\">after the expected delivery date. The online store should contact you in <\/span><b>three business days<\/b><span style=\"font-weight: 400;\"> with shipping updates and additional instructions.<\/span><\/p>\n<p><img class=\"alignnone size-full wp-image-7730\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/06\/2022-06-05_151441.jpg\" alt=\"\" width=\"800\" height=\"477\" title=\"\"><\/p>\n<p><b>3. Ask eBay for assistance: <\/b><span style=\"font-weight: 400;\">If you haven&#8217;t heard back from the seller after three business days, you can contact eBay directly and ask for assistance. You have <\/span><b>up to 21 days<\/b><span style=\"font-weight: 400;\"> after reporting the problem to the seller to file a request with eBay.<\/span><\/p>\n<h3><b>#3 eBay item not received, so are you eligible for a refund?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you do not receive your eBay package, the seller needs to provide a:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Refund item<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Replacement item<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can get your money back according to the eBay Money Back Guarantee policy that covers most transactions made on this e-commerce platform.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are interested in getting compensation for your transportation costs, you might want to check out <\/span><a href=\"https:\/\/donotpay.com\/learn\/how-to-refund-shipping-on-ebay\/\" target=\"_blank\" rel=\"nofollow noopener\" data-schema-attribute=\"\"><span style=\"font-weight: 400;\">how to get an eBay shipping refund<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>What to do with eBay item not received as a seller?<\/b><\/h2>\n<h3><b>#1 What to do when a buyer opens an eBay item not received<\/b><\/h3>\n<p>If your buyer hasn\u2019t received their item and the estimated delivery date has passed, they\u2019ll let you know there\u2019s an issue by opening an \u201ceBay item not received\u201d request.<\/p>\n<pre><b><i>A tip for you!<\/i><\/b>\r\n\r\n<span style=\"font-weight: 400;\">The easiest way to try to address the issue is to communicate with the buyer before he or she asks eBay to open a request. Keep a watch out for messages from your buyers and answer as soon as possible.<\/span><\/pre>\n<p><span style=\"font-weight: 400;\">If a buyer opens a request, eBay will send a message with all of the details to your registered email address \u2014 it\u2019ll also be available in your <\/span><a href=\"https:\/\/mesg.ebay.com\/mesgweb\/ViewMessages\/0\/ebay\" target=\"_blank\" rel=\"nofollow noopener\" data-schema-attribute=\"\"><span style=\"font-weight: 400;\">eBay Messages<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once a request is opened, you have <\/span><b>3 business days<\/b><span style=\"font-weight: 400;\"> to resolve the issue. After that time, either you or the buyer can ask eBay to step in to help resolve the issue.<\/span><\/p>\n<pre><b><i>A note for seller!<\/i><\/b>\r\n\r\n<span style=\"font-weight: 400;\">When a buyer opens a request, the funds related to the sale may <\/span><a href=\"https:\/\/export.ebay.com\/en\/fees-and-payments\/payments\/payment-holds\/\" target=\"_blank\" rel=\"nofollow noopener\" data-schema-attribute=\"\"><span style=\"font-weight: 400;\">be put on hold<\/span><\/a><span style=\"font-weight: 400;\">. Once the issue is resolved, the hold is lifted and you'll receive your funds in your next scheduled payout.<\/span><\/pre>\n<p><span style=\"font-weight: 400;\">In the email you received, it will tell the buyer\u2019s issue, select <\/span><b>See request details<\/b><span style=\"font-weight: 400;\">. You\u2019ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. You\u2019ll also see your response options:<\/span><\/p>\n<p><b>1. Add tracking details<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you haven&#8217;t already done so, you must provide tracking <\/span><b>within 3 business days<\/b><span style=\"font-weight: 400;\"> of the request being opened.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to be protected, the tracking must be from one of the <\/span><a href=\"https:\/\/www.ebay.com\/help\/selling\/shipping-items\/setting-shipping-options?id=4089#section1\" target=\"_blank\" rel=\"nofollow noopener\" data-schema-attribute=\"\"><span style=\"font-weight: 400;\">shipping carriers integrated with eBay<\/span><\/a><span style=\"font-weight: 400;\"> and must include the date you shipped the item, the date it was delivered, and the address it was delivered to.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the order has <\/span><b>a total cost<\/b><span style=\"font-weight: 400;\"> (total of item(s), shipping, and tax) of <\/span><b>high-value items<\/b><span style=\"font-weight: 400;\"> (750 USD\/CAD\/AUD or 450 GBP or 550 EUR or more, depending on where your store is based), it should also show the <\/span><a href=\"https:\/\/export.ebay.com\/en\/shipping\/signature-confirmation\/\" target=\"_blank\" rel=\"nofollow noopener\" data-schema-attribute=\"\"><span style=\"font-weight: 400;\">signature confirmation<\/span><\/a><span style=\"font-weight: 400;\"> of the recipient.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To add tracking information, please follow these steps:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select <\/span><b>Add tracking details<\/b><span style=\"font-weight: 400;\"> and then <\/span><b>Continue<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enter the tracking number, or if you don\u2019t have it, the date you shipped the item.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select the carrier you used from the dropdown list.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You have the option of adding a note to the buyer.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select <\/span><b>Add tracking details<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><b>2. Refund the buyer<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The buyer will get a full refund, including the original shipping costs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Select this option if you do not have to track information from one of <\/span><a href=\"https:\/\/www.ebay.com\/help\/selling\/shipping-items\/setting-shipping-options?id=4089#section1\" target=\"_blank\" rel=\"nofollow noopener\" data-schema-attribute=\"\"><span style=\"font-weight: 400;\">eBay&#8217;s integrated shipping carriers<\/span><\/a><span style=\"font-weight: 400;\"> showing that the item was delivered to the address specified in the order or that the product has been in transit for <\/span><b>7 days or more<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To refund your eBay buyer, please follow the below steps:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Choose <\/span><b>Refund the buyer<\/b><span style=\"font-weight: 400;\"> and then <\/span><b>Continue<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">You\u2019ll see the refund amount, and you have the option of adding a message to the buyer.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select <\/span><b>Refund the buyer<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The buyer&#8217;s <\/span><b>original payment method<\/b><span style=\"font-weight: 400;\"> will be returned, and you may be eligible for a final value fee credit on your <\/span><b>next invoice<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In most circumstances, the refund is processed <\/span><b>within 3 to 5 business days<\/b><span style=\"font-weight: 400;\">. However, depending on the buyer&#8217;s payment method, it could take <\/span><b>up to 30 days<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can learn more about <\/span><a href=\"https:\/\/export.ebay.com\/en\/customer-service\/transactions\/refunding-buyers\/\" target=\"_blank\" rel=\"nofollow noopener\" data-schema-attribute=\"\"><span style=\"font-weight: 400;\">how refunds work<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><img class=\"alignnone size-full wp-image-7731\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/06\/2022-06-05_151632.jpg\" alt=\"\" width=\"800\" height=\"452\" title=\"\"><\/p>\n<p><b>3.Send a message to your buyer<\/b><\/p>\n<p><span style=\"font-weight: 400;\">You can send the buyer a message if you want to chat with them directly about their problem. If you and the buyer cannot reach an agreement within three business days, you can ask eBay to assist.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, you may not be protected if you don&#8217;t upload tracking from one of <\/span><a href=\"https:\/\/www.ebay.com\/help\/selling\/shipping-items\/setting-shipping-options?id=4089#section1\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\"><span style=\"font-weight: 400;\">the shipping carriers integrated with eBay<\/span><\/a><span style=\"font-weight: 400;\"> and there is no acceptance scan showing before the 3 business days expire.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contact the buyer directly to try to resolve the issue:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select <\/span><b>Send a message to the buyer<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">On the next page, enter your message and select <\/span><b>Send<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If the buyer prefers to have the item rather than receive a refund, use the <\/span><b>&#8220;Send a message&#8221;<\/b><span style=\"font-weight: 400;\"> option to give them a replacement. When you&#8217;ve sent the replacement, notify them and submit tracking information to the request.<\/span><\/p>\n<h3><b>#2 How to get help from eBay?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you can&#8217;t resolve the buyer&#8217;s problem or disagree with their reasons for submitting a request, you can ask eBay for assistance. See the guidelines below to learn how.<\/span><\/p>\n<p><b>In Seller Hub:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Go to <\/span><a href=\"https:\/\/www.ebay.com\/sh\/ovw\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\"><b>Seller Hub<\/b><\/a><span style=\"font-weight: 400;\"> and open the <\/span><a href=\"https:\/\/www.ebay.com\/sh\/resolutions\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\"><b>Requests and disputes<\/b><\/a><span style=\"font-weight: 400;\"> tab.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select <\/span><b>See details<\/b><span style=\"font-weight: 400;\"> next to the request.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select <\/span><b>Report problem<\/b><span style=\"font-weight: 400;\"> or <\/span><b>Ask eBay to step in and help<\/b><span style=\"font-weight: 400;\">, and follow the instructions from there.<\/span><\/li>\n<\/ul>\n<p><b>In My eBay Sold:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Find the order in <\/span><a href=\"https:\/\/www.ebay.com\/mys\/sold?MyEbayBeta&amp;CurrentPage=MyeBayNextSold\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\"><b>My eBay Sold<\/b><\/a><span style=\"font-weight: 400;\"> and select <\/span><b>View request details<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\">Select <b>Ask eBay to step in and help<\/b>, and follow the instructions from there.<\/li>\n<\/ul>\n<h3><b>#3 What happens after you ask eBay to step in?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">eBay will review the details and get back to you and the buyer with a resolution <\/span><b>within 48 hours<\/b><span style=\"font-weight: 400;\">:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If eBay closes the case <\/span><b>in your favor<\/b><span style=\"font-weight: 400;\">, the case will be closed immediately and you won\u2019t need to do anything else.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If eBay closes <\/span><b>in the buyer\u2019s favor<\/b><span style=\"font-weight: 400;\">, eBay will issue them a full refund and then seek reimbursement from you. You won\u2019t receive a final value fee credit if this happens and you may also receive a defect, which may affect your <\/span><a href=\"https:\/\/export.ebay.com\/en\/customer-service\/seller-level-and-sales\/seller-performance-policy\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\"><b>seller standards<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you don\u2019t agree with the decision, you can appeal by providing new information <\/span><b>within 30 days<\/b><span style=\"font-weight: 400;\"> of the case being closed.<\/span><\/p>\n<h3><b>#4 How to appeal eBay\u2019s decision?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you disagree with the result after eBay participated to help you and your buyer resolve a problem, you can appeal by producing new information <\/span><b>within 30 days<\/b><span style=\"font-weight: 400;\"> of the case being closed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you submit an appeal, eBay will analyze the case and any new evidence you give before reaching a conclusion. They usually respond <\/span><b>within 48 hours<\/b><span style=\"font-weight: 400;\">, however, it may take a bit longer on rare occasions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ll need to provide new, additional information to back up your appeal. This can include things like:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Tracking details showing the buyer received the item before the case was closed. If the order\u2019s total cost is high, signature confirmation is required.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Proof the buyer received a refund before the case was closed.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Follow these steps to start an appeal:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Go to your <\/span><a href=\"https:\/\/sellerstandards.ebay.com\/dashboard\" target=\"_blank\" rel=\"nofollow noopener\" data-schema-attribute=\"\"><b>Seller Dashboard<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Expand <\/span><b>Closed without seller resolution<\/b><span style=\"font-weight: 400;\"> to see your options.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select <\/span><b>See cases<\/b><span style=\"font-weight: 400;\"> and find the item in the list.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Select <\/span><b>See details<\/b><span style=\"font-weight: 400;\"> and then send an appeal.<\/span><\/li>\n<\/ul>\n<h2><b>Conclusion<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">With this post, hopefully, you can gain basic knowledge about eBay policies and <a href=\"https:\/\/onecommerce.io\/blog\/ebay-item-not-received\/\">learn how to deal with the issue that eBay item not received as a buyer or as a seller<\/a>. Wish you get happy shopping experience!\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>There is an eBay item not received, what now? Let&#8217;s learn how to deal with this issue as a buyer or a seller!<\/p>\n","protected":false},"author":8,"featured_media":7734,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[60],"tags":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts\/7727"}],"collection":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/comments?post=7727"}],"version-history":[{"count":5,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts\/7727\/revisions"}],"predecessor-version":[{"id":9553,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts\/7727\/revisions\/9553"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/media\/7734"}],"wp:attachment":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/media?parent=7727"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/categories?post=7727"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/tags?post=7727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}