{"id":6738,"date":"2022-06-01T04:53:33","date_gmt":"2022-06-01T08:53:33","guid":{"rendered":"https:\/\/onecommerce.io\/blog\/?p=6738"},"modified":"2023-04-12T23:43:04","modified_gmt":"2023-04-13T03:43:04","slug":"cancel-aliexpress-order","status":"publish","type":"post","link":"https:\/\/onecommerce.io\/blog\/2022\/06\/01\/cancel-aliexpress-order\/","title":{"rendered":"How to Cancel AliExpress Orders during Order Fulfillment"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">After making a purchase, there are some occasions when we second-guess ourselves and decide to cancel the transaction. First, keep in mind that the only time you will be able to cancel the order is if it has not yet been shipped.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the seller has already shipped the order, we will not advise you to cancel AliExpress order but rather dispute it or get a refund instead.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You are probably aware that the seller does not immediately ship the parcel after the order has been placed. AliExpress allows the seller a total of seven business days to prepare for shipping.\u00a0 <\/span><span style=\"font-weight: 400;\">During this time, the status of your order will be &#8220;<\/span><b>awaiting shipment<\/b><span style=\"font-weight: 400;\">&#8221; status and you still can cancel it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On AliExpress, you can cancel an order for a number of different reasons, including:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">if you realize after making the purchase that you made the wrong size, color, or address selection\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">if the seller is taking an excessively long time to ship your order<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Or if you change your mind about the purchase.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In the following, we will discuss how to <a href=\"https:\/\/onecommerce.io\/blog\/?p=6738&amp;preview=true\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">cancel AliExpress orders<\/a> in a variety of scenarios.<\/span><\/p>\n<h2><b>Cancel AliExpress orders at the checkout stage<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">During the time that the payment is being verified, or within the first few minutes after placing an order and paying for it, the order has the potential to be canceled immediately without the need for the seller&#8217;s approval.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During that window of time, all you have to do is to click on the &#8220;<a href=\"https:\/\/service.aliexpress.com\/page\/knowledge?pageId=37&amp;category=1000021992&amp;knowledge=1060015065&amp;language=fr\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Cancel order<\/a>&#8221; button next to the order that you want to cancel. Then in the drop-down list, select one of the available options for canceling the order.<\/span><\/p>\n<div id=\"attachment_6741\" style=\"width: 472px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-6741\" class=\"size-full wp-image-6741\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/06\/2022-05-17_121446.jpg\" alt=\"Click in the \u201cCancel order\u201d button to cancel buying if you still not complete the payment\" width=\"462\" height=\"251\" title=\"\"><p id=\"caption-attachment-6741\" class=\"wp-caption-text\">Click in the \u201cCancel order\u201d button to cancel buying if you still not complete the payment<\/p><\/div>\n<h2><b>Cancel AliExpress orders when the payment has already been confirmed<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">On AliExpress, a paid purchase can only be canceled if the product has not yet been shipped by the seller to the buyer&#8217;s destination (this is reflected by the status: &#8220;<\/span><b>Awaiting Shipping<\/b><span style=\"font-weight: 400;\">&#8220;).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to cancel an order in this situation, you will first need to sign into your account (if you are already in, skip this), and next, select the order you want to cancel in the list of orders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Then click the button &#8220;Request order cancellation&#8221;. This button is only available twenty-four hours after the purchase price of the product has been processed.<\/span><\/p>\n<div id=\"attachment_6743\" style=\"width: 457px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-6743\" class=\"size-full wp-image-6743\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/06\/2022-05-17_121544.jpg\" alt=\"the &quot;Request order cancellation&quot; button is only available twenty-four hours after completing the payment\" width=\"447\" height=\"260\" title=\"\"><p id=\"caption-attachment-6743\" class=\"wp-caption-text\">the &#8220;Request order cancellation&#8221; button is only available twenty-four hours after completing the payment<\/p><\/div>\n<p><b>TIP<\/b><span style=\"font-weight: 400;\">: If you cancel the order on your own accord and do not ask for a refund, you should pick &#8220;I ordered the wrong item&#8221; as the reason for your cancellation. In this scenario, the seller will not face any sort of sanction or penalty from Aliexpress and accept your request.<\/span><\/p>\n<div id=\"attachment_6742\" style=\"width: 473px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-6742\" class=\"size-full wp-image-6742\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/06\/2022-05-17_121515.jpg\" alt=\"&quot;I ordered the wrong item&quot; is the suggestion reason for your cancellation\" width=\"463\" height=\"249\" title=\"\"><p id=\"caption-attachment-6742\" class=\"wp-caption-text\">&#8220;I ordered the wrong item&#8221; is the suggestion reason for your cancellation<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Another situation is that if you want to cancel AliExpress orders after the payment has been confirmed and the seller had shipped your order, you can still do so, but the seller will have to agree to the cancellation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And there is a chance that the vendor has already fulfilled the order, in which case they will not accept the cancellation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this particular scenario, we strongly suggest that you contact the seller by sending them a message through the &#8220;Contact seller&#8221; tab on the website.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this part of the message, you are going to explain the reasons behind the order cancellation and ask them to accept it. You can get in touch with them either through their online store website or through the order process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, it is critical to select &#8220;other reasons&#8221; as the reason for the cancellation request, as the remaining reasons may penalize the seller. From then, the e-store may reject your request as a result.<\/span><\/p>\n<h2><b>Shipment canceled by Seller or AliExpress<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The meaning of this status is outlined below for your reference. In this circumstance, you don\u2019t have to cancel AliExpress orders on your own.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following are the stages included in the process of working through AliExpress:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">AliExpress provides a tracking number for every package that is sent out (small package or parcel).<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The status of the order changes to &#8220;<strong>awaiting shipping<\/strong>&#8221; once the package is ready to be shipped by the seller.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The shipping business comes to the warehouse to pick up the orders, and then they drive out along their own predetermined routes.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">In the third scenario, a failure may take place. The package, for some reason, not be counted among the total number of shipments.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this scenario, the shipment&#8217;s track number will become invalid, and the customer will see a mark that reads &#8220;Shipment canceled&#8221; in the &#8220;<strong>My orders<\/strong>&#8221; section of their personal account.<\/span><\/p>\n<div id=\"attachment_6739\" style=\"width: 442px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-6739\" class=\"size-full wp-image-6739\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/06\/2022-05-17_112231.jpg\" alt=\"If you see this, it means that your order was canceled by seller or AliExpress\" width=\"432\" height=\"458\" title=\"\"><p id=\"caption-attachment-6739\" class=\"wp-caption-text\">If you see this, it means that your order was canceled by seller or AliExpress<\/p><\/div>\n<p><span style=\"font-weight: 400;\">It is also possible that the seller canceled the shipment on purpose for technical reasons, such as a discrepancy in the waybills, failing to meet the deadlines, and so on.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this circumstance, any issue is entirely the seller&#8217;s fault, and reimbursement is guaranteed in 99% of cases.<\/span><\/p>\n<h2><b>If the order is canceled, do I get my money back?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If your request to cancel AliExpress order was accepted, they will provide you a refund of any money you paid them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even if you cancel the order immediately after it has been placed, AliExpress will still process the money first; as a result, you will have to wait a couple of days before AliExpress issues a refund to you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You are able to check the status of your refund by navigating to the order, selecting &#8220;<strong>View details<\/strong>&#8220;, then select either the &#8220;<strong>Payment<\/strong>&#8221; or &#8220;<strong>Finance<\/strong>&#8221; tab.<\/span><\/p>\n<h2><b>I cancel AliExpress orders paid with a coupon, can I get it back?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When customers cancel AliExpress orders that were paid for with a coupon, their first concern is whether or not they will be able to get it back. To be honest, it is dependent on the kind of voucher you have.\u00a0<\/span><\/p>\n<div id=\"attachment_6744\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-6744\" class=\"size-full wp-image-6744\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/06\/2022-05-18_155059.jpg\" alt=\"\u201cWill my coupon be returned after I cancel AliExpress orders?\u201d - a question of every customers after cancelling orders\" width=\"800\" height=\"450\" title=\"\"><p id=\"caption-attachment-6744\" class=\"wp-caption-text\">\u201cWill my coupon be returned after I cancel AliExpress orders?\u201d &#8211; a question of every customers after cancelling orders<\/p><\/div>\n<p><span style=\"font-weight: 400;\">For instance, if it was a coupon for AliExpress and it had been used on a number of different products, you might be able to get it back if all of the products for which the coupon had been applied to pay have been returned.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if the coupon had a validity period, and that period has now gone, it is possible that you will not be able to receive it back.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similarly, you may be unable to reclaim coupons from the seller or discounts obtained through a promotional code.<\/span><\/p>\n<h2><b>Change the shipping address after placing an AliExpress order<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There is a possibility that you selected the incorrect shipping address, and AliExpress does not allow you to amend the delivery address on the order once it has been confirmed. You will want to cancel AliExpress orders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are unsure what to do, the following points will assist you in better understanding how to deal with this circumstance.<\/span><\/p>\n<h3><b>1. Contact the seller<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">One of the simplest ways to correct this error is to contact the vendor personally and explain what went wrong.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can ask them to ship the order to the new address or, if the order is non-refundable, to cancel it so that a new order with the correct address can be placed.<\/span><\/p>\n<h3><b>2. Contact the courier<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Because the address cannot be modified, you can call the courier provider to find out where the parcel will be delivered.\u00a0 <\/span><span style=\"font-weight: 400;\">It is determined by the shipping method you select and whether or not the product requires a signature upon arrival.<\/span><\/p>\n<h2><strong>In short<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Every order is important to the majority of vendors, which is why not all sellers are quick to agree to a cancellation request, particularly if the item has already been paid for.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Despite this, the buyer always has the option to back out of the deal if they feel it&#8217;s necessary.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In any event, be careful while selecting items to buy and placing orders on AliExpress so that you never have to worry about the question of how to cancel AliExpress orders.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And if you have so, we are here to assist you with this blog!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This blog will help you learn how to cancel Aliexpress orders in different stages and related confusion regarding the cancellation.<\/p>\n","protected":false},"author":8,"featured_media":6747,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[59],"tags":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts\/6738"}],"collection":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/comments?post=6738"}],"version-history":[{"count":8,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts\/6738\/revisions"}],"predecessor-version":[{"id":14184,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts\/6738\/revisions\/14184"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/media\/6747"}],"wp:attachment":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/media?parent=6738"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/categories?post=6738"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/tags?post=6738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}