{"id":10308,"date":"2022-08-04T00:41:30","date_gmt":"2022-08-04T04:41:30","guid":{"rendered":"https:\/\/onecommerce.io\/blog\/?p=10308"},"modified":"2023-04-16T11:31:40","modified_gmt":"2023-04-16T15:31:40","slug":"etsy-conversations","status":"publish","type":"post","link":"https:\/\/onecommerce.io\/blog\/2022\/08\/04\/etsy-conversations\/","title":{"rendered":"5 Tips about Etsy Conversations You Should Know"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">Just like other marketplaces, Etsy allows sellers and buyers to connect to each other through messages. However, you should think about how to answer your customers properly during a conversation.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Although there are similarities among eCommerce platforms, there are also differences in how to have some effective <\/span><\/i><a href=\"https:\/\/onecommerce.io\/blog\/etsy-conversations\/#Etsy_conversations\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\"><b><i>Etsy conversations<\/i><\/b><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<h2><b>What are <\/b><b><i>Etsy conversations<\/i><\/b><b>?<\/b><\/h2>\n<p><b>Etsy conversations<\/b><span style=\"font-weight: 400;\"> or <\/span><i><span style=\"font-weight: 400;\">convos<\/span><\/i><span style=\"font-weight: 400;\"> is Etsy\u2019s messaging system used to communicate between Etsy members. There are rules about how to use this feature, but you may feel unclear if you&#8217;re new to Etsy.<\/span><\/p>\n<h2><b>How to access Etsy conversations?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This is how you access <\/span><b>Etsy conversations<\/b><span style=\"font-weight: 400;\"> on the desktop:<\/span><\/p>\n<ul>\n<li><b>Step 1:<\/b> Go to <a href=\"https:\/\/www.etsy.com\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">Etsy.com<\/a> and sign in to <b>your Etsy account.<\/b><\/li>\n<li><b>Step 2: <\/b><span style=\"font-weight: 400;\">Go to the <\/span><b>Shop manager<\/b><span style=\"font-weight: 400;\"> &gt; <\/span><b>Conversations.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Here, your <\/span><i><span style=\"font-weight: 400;\">Conversations page<\/span><\/i><span style=\"font-weight: 400;\"> appears, and all of your conversations are listed on this page.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Etsy also has a feature that allows you to get a message through convo when you receive a notification on your phone. To make sure you don&#8217;t miss a message, you should follow these steps:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Step 1:<\/b><span style=\"font-weight: 400;\"> Go to the <\/span><b>Shop manager<\/b><span style=\"font-weight: 400;\"> &gt; <\/span><b>Conversations.<\/b><\/li>\n<li style=\"font-weight: 400;\"><b>Step 2: <\/b><span style=\"font-weight: 400;\">In the top-right corner, click <\/span><b>Settings.\u00a0<\/b><\/li>\n<li style=\"font-weight: 400;\"><b>Step 3:<\/b><span style=\"font-weight: 400;\"> Now, the <\/span><b>Emails tab<\/b><span style=\"font-weight: 400;\"> opens. In the Email tabs, go to <\/span><b>General Notifications<\/b><span style=\"font-weight: 400;\"> &gt; Click <\/span><b>Someone Sends Me a Convo.<\/b><\/li>\n<li style=\"font-weight: 400;\"><b>Step 4: <\/b><span style=\"font-weight: 400;\">Click <\/span><b>Save.<\/b><\/li>\n<\/ul>\n<h2><b>5 tips for effective Etsy conversations<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Sometimes, your Etsy store will receive questions from your customers. They often have additional questions about your products. <\/span><i><span style=\"font-weight: 400;\">So how do you answer your customers properly?<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">The way you answer the questions plays an important role in the success of your Etsy store. As a result, it\u2019s important to give a good answer. Here\u2019s what you should do.<\/span><\/p>\n<h3><b>Answer within 24 Hours<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Customers always want to receive answers from your store as soon as possible. If they have to wait for days to hear back about something they want to buy, they will buy it at other stores instead. Therefore, you should respond <\/span><b>within 24 hours<\/b><span style=\"font-weight: 400;\">, or some potential customers could give up on the item.<\/span><\/p>\n<div id=\"attachment_10311\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-10311\" class=\"wp-image-10311\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/08\/NORMAL-iStockPhoto-1024px-1318459282.jpg\" alt=\"You should reply to your customers within 24 hours\" width=\"800\" height=\"480\" title=\"\"><p id=\"caption-attachment-10311\" class=\"wp-caption-text\">You should reply to your customers within 24 hours<\/p><\/div>\n<p><span style=\"font-weight: 400;\">On top of that, you have to make sure your answers are well-balanced. Keep things as simple as possible because too much information could confuse them and make them decide not to buy. Instead, you should try to share only helpful information.<\/span><\/p>\n<h3><b>Use the proper tone<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The second tip for <\/span><b>Etsy conversations<\/b><span style=\"font-weight: 400;\"> is that you should speak in the right tone while communicating with your customers.\u00a0<\/span><\/p>\n<div id=\"attachment_10313\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-10313\" class=\"wp-image-10313\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/08\/NORMAL-iStockPhoto-1024px-1329212883.jpg\" alt=\"Use the proper tone while you&#039;re talking with your customers\" width=\"800\" height=\"533\" title=\"\"><p id=\"caption-attachment-10313\" class=\"wp-caption-text\">Use the proper tone while you&#8217;re talking with your customers<\/p><\/div>\n<p><span style=\"font-weight: 400;\">There are two things you should take notice of if you want to use the proper tone:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">First, you should consider how your voice may sound since you don&#8217;t want to seem like a business person.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Second, you also don&#8217;t want your replies to seem like a <\/span><i><span style=\"font-weight: 400;\">scripted answers<\/span><\/i><span style=\"font-weight: 400;\"> that you&#8217;ve typed into Etsy&#8217;s messaging platform.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In addition, your customers want to feel as if they are talking to a real person, not a computer. In order to get that personal touch, you should make sure to convey the message with the proper tone.<\/span><\/p>\n<h3><b>Be specific and clear<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Although it&#8217;s important to keep a friendly and personal tone, you should also be specific and clear in your answer. In particular, you should make sure your answer is <\/span><b>easy to understand<\/b><span style=\"font-weight: 400;\"> and <\/span><b>relevant<\/b><span style=\"font-weight: 400;\"> to your customers\u2019 questions. Next, you should focus on the usefulness of your answer instead of its length.<\/span><\/p>\n<div id=\"attachment_10310\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-10310\" class=\"wp-image-10310\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/08\/NORMAL-iStockPhoto-1024px-519183570.jpg\" alt=\"Avoid typing all of the information in a single paragraph\" width=\"800\" height=\"534\" title=\"\"><p id=\"caption-attachment-10310\" class=\"wp-caption-text\">Avoid typing all of the information in a single paragraph<\/p><\/div>\n<p><span style=\"font-weight: 400;\">Additionally, you should <\/span><b>avoid<\/b><span style=\"font-weight: 400;\"> typing all of the information in a single paragraph. Instead, it is better to space things out to make your message easy to read. Thus, your customers will be happy with your assistance and may make a purchase.\u00a0<\/span><\/p>\n<h3><b>Remember the details<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Another tip for <\/span><b>Etsy conversations<\/b><span style=\"font-weight: 400;\"> is to cover all of the information in your customer&#8217;s order.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Imagine you&#8217;ve been talking to a customer who wants to make some changes to your products, and you miss this information. Chances are you will deliver the wrong order to your customer. If this ever happens, your customers may feel disappointed, want a refund, or never return to your store.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you want to <\/span><b>avoid<\/b><span style=\"font-weight: 400;\"> that situation, you will have to focus and take note of the details. Also, you have to fulfill what you\u2019ve said as your customers will definitely be expecting whatever you promised.<\/span><\/p>\n<h3><b>Always say \u201cThank you\u201d\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Every time a customer buys something from your Etsy store, you will get a notification via email. You can choose to ignore it, but if you answer the emails sincerely, you will gain more success in your business.<\/span><\/p>\n<div id=\"attachment_10312\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-10312\" class=\"wp-image-10312\" src=\"http:\/\/onecommerce.io\/blog\/wp-content\/uploads\/2022\/08\/NORMAL-iStockPhoto-1024px-1327812034.jpg\" alt=\"Always say thank you before ending some Etsy conversations with your customers\" width=\"800\" height=\"422\" title=\"\"><p id=\"caption-attachment-10312\" class=\"wp-caption-text\">Always say thank you before ending some Etsy conversations with your customers<\/p><\/div>\n<p><span style=\"font-weight: 400;\">You have a few ways to respond to your customers. First, you can send an email to your customers to confirm that you\u2019ve received the payment and tell them when they can expect the items to arrive. Second, saying phrases like \u201c<\/span><b>Thank you<\/b><span style=\"font-weight: 400;\">\u201d can make a good impression on your customers and increase the chances they\u2019ll return.<\/span><\/p>\n<h2><b>Final words<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This blog has explained what <\/span><b>Etsy conversations<\/b><span style=\"font-weight: 400;\"> are and how to access them. Moreover, the top 5 tips above can really help you have effective conversations with your customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you fully understand the essentials of how to communicate with your customers properly, you\u2019re ready to promote your store to success.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><em>Hey, want to know more about\u00a0<strong>OneCommerce<\/strong>?\u00a0<a href=\"https:\/\/onecommerce.io\/\" target=\"_blank\" rel=\"noopener\" data-schema-attribute=\"\">CHECK IT OUT<\/a>!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What are Etsy conversations? How to access it? Learn our top 5 effective tips for Etsy conversations here!<\/p>\n","protected":false},"author":8,"featured_media":10314,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[58],"tags":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts\/10308"}],"collection":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/comments?post=10308"}],"version-history":[{"count":8,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts\/10308\/revisions"}],"predecessor-version":[{"id":15652,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/posts\/10308\/revisions\/15652"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/media\/10314"}],"wp:attachment":[{"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/media?parent=10308"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/categories?post=10308"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onecommerce.io\/blog\/wp-json\/wp\/v2\/tags?post=10308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}